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Returns Policy

IF FOR ANY REASON YOU MAY FIND YOURSELF ON THIS PAGE, DON’T WORRY WE WILL SORT IT OUT.

  • OUR RETURNS POLICY DICTATES THAT WE CAN ONLY ACCEPT ITEMS RECEIVED BACK TO US WITHIN 14-DAYS FROM THE DATE OF YOUR ORDER BEING DISPATCHED.

  • ITEMS MUST BE RETURNED TO US IN AN UNWORN AND UNWASHED CONDITION – DEEMED FIT FOR RESALE WITH TAGS STILL ATTACHED.

  • PLEASE NOTE; ACCESSORIES (SUCH AS HEADWEAR) ARE INELIGIBLE FOR RETURN, REFUND OR EXCHANGE DUE TO HYGIENE REASONS.

  • BE VERY CAREFUL WHEN TRYING PRODUCTS ON PLEASE ENSURE NOT TO LEAVE MARKS ON THE PRODUCT AS WE WILL NOT BE ABLE TO ARRANGE AN EXCHANGE OR REFUND FOR ANY ITEM RETURNED TO US WITH ANY MARKS OR STAINS.

  • PLEASE THOROUGHLY INSPECT ANY ITEM YOU ORDER FROM US ON RECEIPT AS WE WILL ONLY ACCEPT PRODUCTS RETURNED IN THEIR ORIGINAL CONDITION AND FIT FOR RE-SALE – UNLESS WE HAVE BEEN GIVEN PRIOR NOTICE THAT AN ITEM IS FAULTY VIA EMAIL CORRESPONDENCE.

  • IF YOU HAVE NOT TRACKED YOUR PARCEL BACK TO OURSELVES THEN SADLY WE CANNOT ACCEPT ANY LIABILITY FOR IT.

  • PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. ALL COSTS OF RETURNING ARE CUSTOMERS RESPONSIBILITY. IN THE CASE OF AN EXCHANGE THE ITEMS WILL BE SENT BACK OUT TO YOU FREE OF CHARGE. ORIGINAL DELIVERY CHARGES PAID BY YOU ARE ALWAYS REFUNDED.

  • REFUNDS ARE MADE USING THE SAME METHOD YOU INITIALLY USED FOR YOUR PURCHASE.

  • ITEMS RETURNED INSIDE THE 14-DAYS WILL BE ISSUED WITH A REFUND BUT THOSE THAT ARE RETURNED OUTSIDE THE 14-DAYS MAY ALSO BE ACCEPTED AT OUR DISCRETION. PLEASE CONTACT US FIRST VIA THE CONTACT PAGE FOR ALL RETURNS & CONFIRMATION – AND ALLOW 48HOURS FOR US TO GET BACK IN TOUCH.

FOR RETURN ADDRESS DETAILS PLEASE SEND US AN E-MAIL: INFO@MASUKU-TOKYO.COM

ANY OTHER QUESTIONS OR QUERIES PLEASE DON’T HESITATE TO EMAIL US ON THE ABOVE ADDRESS.